Mercy Ships is a non-profit organization that provides free surgery and medical training to regions with scarce resources. They travel coast-to-coast on large converted “hospital ships,” serving those needing life-changing medical care…all through their extensive network of volunteer medical professionals.
When the COO was tasked with standing up operations on a second ship, he recognized that it was imperative to replicate predictable, efficient processes, especially when the people in the process were constantly changing.
Mercy Ships brought on Chris Gresens as their first Director of Continuous Improvement. With the help of MoreSteam's training, Chris and his team have made incredible strides toward adopting a culture of operational excellence across the organization.
Check out this incredible case study that highlights one of the many ways that CI initiatives can positively impact people's lives.
