Human-Powered Technology at the Center of Continuous Improvement at Veritext

What does it take to successfully embed continuous improvement into how an organization actually operates day to day?

Our newest case study highlights how Veritext Legal Solutions built a scalable culture of continuous improvement by starting with its people. Led by COO Joseph Baker, Veritext embraced a human-powered technology approach, using better tools to strengthen human judgment rather than replace it.

What began with a small pilot group evolved into a broader operational excellence effort that now includes more than 100 certifications across White, Yellow, Green, and Black Belt levels.

Drawing on perspectives from leaders across Veritext, the case study explores how teams developed a shared language for improvement, shifted from instinct-driven decisions to more structured, data-informed thinking, and improved how work gets done across the organization.

Read the case study to see how Veritext moved continuous improvement beyond philosophy and into the way work actually gets done every day.

New Webinar! A Live Demo of TRACtion, Project Tracking Software Built for

Process Improvement

When leadership asks, “What impact are we getting from our improvement work?” the answer shouldn’t take days to assemble, but for many teams, it does.

Join MoreSteam CEO Bill Hathaway for a live walkthrough of TRACtion, project tracking software built to make improvement work visible from individual projects to organization-wide results. See how TRACtion helps teams run improvement work through structured roadmaps like DMAIC, PDCA, and A3 while connecting projects to KPIs and making it easier to track progress, report impact, and maintain a single source of truth.

June 17, 2026 | 11:00 AM - 12:00 PM EST

New White Paper: Building a Better System for Operational Excellence

Most organizations struggle to build systems that sustain improvement initiatives. In this white paper, MoreSteam CEO Bill Hathaway examines what actually drives sustained success in operational excellence systems. Drawing on research from experienced OpEx leaders, the study explores how leadership, daily management, and system design work together to influence long-term performance. This study introduces a practical maturity model to help organizations assess where they stand today and identify where to focus next.

New Episode! Bill Ray Taylor Has The Winning Link

On this episode of Quality Time with MoreSteam, Billy Ray Taylor joins the show. Known worldwide as an expert in strategy and operational excellence, Billy is the CEO and President of LinkedXL, Chairman of the Board of AME, and author of The Winning Link. Billy and host Dan Swartwout explore what it actually takes to lead transformation, why leaders must earn the cultural right to change, and how organizations can move beyond measuring performance to understanding the actions that drive it. This episode is packed with practical insight and memorable stories you won’t want to miss.

Listen on: Apple Podcasts | Spotify | YouTube

Weekly YouTube Series: Learn Process Modeling with Model Monday

Learn process modeling to rapidly test what-if scenarios and stress test process changes before making costly real-world decisions.

Model Monday is a weekly YouTube series led by EngineRoom Director of Product Karina Kretz, where we break down real-world scenarios and show how to build simulations across different industries and departments in Process Playground.

Follow along each week to build your process modeling capability.

New in EngineRoom! Add Images Directly into Diagrams and Process Playground

You can now quickly copy and paste images directly into EngineRoom Diagrams and Process Playground to use as visual references while mapping processes and building simulations. Whether you're sketching workflows, modeling operations, or adding context to improvement work, this update makes it easier to bring ideas to life visually and communicate process concepts more clearly.

Quality Digest: When Things Go Wrong

In this insightful Quality Digest article, Donald J. Wheeler explores what happens when processes begin to fail even while everything still appears to be “within spec.” Using a real-world manufacturing example, Wheeler demonstrates how relying on specifications alone can cause teams to miss signals that a process has fundamentally changed, leading organizations to spend months troubleshooting the wrong problems instead of tracking true process behavior.

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