Are you leading your team to exhibit behaviors above or below "the line?" It’s a question worth reflecting on.

Accountability isn’t about enforcement—it’s about presence. But creating an environment where teams can take ownership without worry, excuses, or inaction is not easy. Too often, blame and hesitation keep people working below the line, avoiding problems instead of solving them.

In our latest blog, we break down how Lean leaders foster "above the line" thinking—where problems are surfaced early, barriers to action are removed, and accountability becomes a shared responsibility. Learn how to equip your team with the tools, training, and authority to solve problems.

Discover how to build a system where your team operates "above the line", all the time.

 
New webinar: Strategies for Analyzing Count Data

Join us for our upcoming webinar as Master Black Belt Kevin Keller explores how to analyze count data based on its size and frequency. Learn how to apply analytical techniques using tools like the Chi-Square Goodness of Fit Test and 1 Sample Poisson Rate Test to draw reliable conclusions and gain actionable insights for your process improvement work.

March 19th | 11:00 AM EST

 
New podcast episode: Bill Hathaway Reflects on a Quarter Century of MoreSteam

As we anticipate MoreSteam's 25th anniversary, founder and CEO Bill Hathaway joins the podcast for the first time to share untold stories from 25 years of process improvement. From early challenges to pivotal milestones, Bill reflects on the lessons learned, the evolution of process improvement, and what’s next for MoreSteam.

And catch up on every other episode here.

 

Discover why engaging employees in problem-solving is the foundation of lasting operational excellence in this article by Jim Womack, founder of the Lean Enterprise Institute. He explains how a human-centered approach not only builds trust but also drives meaningful, sustainable change.

Want more? Check out '6 Insights on How to Show Respect for People: A Lean Post Roundup' for practical strategies to strengthen leadership and foster collaboration.

 
Webinar: The Human Side of Operational Excellence

Did you miss our February webinar? Emmanuel Aouad, Manager of Operational Excellence & Transformation at Stripe, shared how trust, collaboration, and strong relationships drive meaningful change in OpEx initiatives. Catch the recording to learn strategies for building trust, fostering collaboration, and leading with a focus on human connections.

 

If process modeling isn't a part of your strategy, you're falling behind. Our latest blog breaks down the top process modeling software of 2025 and why Process Playground is a stand-out choice. Test ideas risk-free, simulate real-world scenarios, and optimize processes—all with an intuitive, cost-effective tool. It empowers organizations to uncover bottlenecks, predict variation, and optimize workflows before problems arise.

 
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Congratulations to Thalitha Rangueri, Vale Base Metals, for completing her final project portfolio reviews for Master Black Belt certification. This milestone demonstrates dedication, passion, and commitment to excellence and continuous improvement. Learn more about our MBB program offered in partnership with Fisher College of Business at The Ohio State University.

 

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